Mobile-Friendly Loan Servicing: Convenience and Accessibility for Customers

February 24, 2024

In today’s fast-paced digital world, customers expect convenience and accessibility in every aspect of their lives. This includes loan servicing. With the increasing penetration of mobile devices, it’s more important than ever for lenders to offer mobile-friendly loan servicing options.

Here are 5 reasons why mobile-friendly loan servicing is essential for customer satisfaction:

Convenience: Customers can access their loan information and make payments from anywhere, at any time. This is especially important for customers who are constantly on the go or who have busy schedules.
Accessibility: Mobile-friendly loan servicing makes it easier for customers to do business with lenders. They don’t have to wait for business hours to call or visit a branch. They can simply log in to their loan account online or through a mobile app to get the information they need.
Improved Customer Experience: Mobile-friendly loan servicing can improve the customer experience by providing customers with a more convenient and accessible way to manage their loans. This can lead to increased customer satisfaction and loyalty.
Reduced Costs: Mobile-friendly loan servicing can help lenders reduce costs by reducing the number of calls and visits to branches. This can free up staff to focus on other tasks, such as originating new loans.
Increased Efficiency: Mobile-friendly loan servicing can help lenders increase efficiency by automating many of the tasks that are traditionally done manually. This can lead to faster processing times and improved accuracy.

If you’re a lender who is not currently offering mobile-friendly loan servicing, now is the time to start. Your customers are demanding it.

Fundingo is a leading provider of mobile-friendly loan servicing solutions. Our platform is designed to make it easy for customers to access their loan information, make payments, and manage their accounts from anywhere, at any time.

To learn more about how Fundingo can help you improve your customer service and reduce costs, schedule a demo today by visiting Fundingo. You can also call us directly toll-free at (877) 227-7271.