Implementing a Cloud-Based Servicing App: Best Practices and Considerations

February 25, 2024

In today’s digital world, businesses of all sizes are looking for ways to improve their customer service and streamline their operations. One way to do this is by implementing a cloud-based servicing app.

Cloud-based servicing apps offer a number of benefits over traditional on-premises solutions, including:

Improved accessibility: Cloud-based apps can be accessed from anywhere with an internet connection, making it easier for your customers to get the help they need.
Increased flexibility: Cloud-based apps can be easily scaled up or down to meet your changing needs.
Reduced costs: Cloud-based apps are often more cost-effective than on-premises solutions, as you don’t have to purchase and maintain your own hardware.
Enhanced security: Cloud-based apps are typically more secure than on-premises solutions, as they are hosted in secure data centers and regularly patched and updated.

If you’re considering implementing a cloud-based servicing app, there are a few best practices and considerations to keep in mind:

Choose the Right Cloud Platform:
There are a number of cloud platforms available, so it’s important to choose one that meets your specific needs. Consider factors such as security, scalability, and cost.
Use Microservices Architecture:
Microservices architecture allows you to develop your app as a collection of small, independent services. This makes it easier to maintain and update your app, and it also improves scalability.
Design for Mobile First:
More and more people are using their mobile devices to access services, so it’s important to design your app with a mobile-first approach. This means making sure your app is easy to use on a small screen and that it works well with touch gestures.
Integrate with Other Systems:
Your servicing app should be able to integrate with other systems in your business, such as your CRM and ERP systems. This will allow you to share data and streamline your operations.
Provide Self-Service Options:
Customers often prefer to self-serve rather than contact customer support. By providing self-service options in your app, you can reduce the number of support calls you receive and improve customer satisfaction.
Personalize the User Experience:
Use data to personalize the user experience. This can include things like showing customers relevant content, recommending products and services, and providing targeted support.
Monitor and Measure Performance:
Once your app is live, it’s important to monitor its performance and measure its results. This will help you identify areas for improvement and ensure that your app is meeting your business goals.
Have a Plan for Scalability:
As your business grows, you’ll need to be able to scale your app to meet the increased demand. Make sure you have a plan in place for how you’re going to do this before you launch your app.
Invest in Cybersecurity:
Security is a top concern for businesses of all sizes. Make sure you invest in strong cybersecurity measures to protect your app and your customers’ data.
Get Feedback from Your Customers:

Once you’ve launched your app, get feedback from your customers. This will help you identify areas for improvement and make sure that your app is meeting their needs.

Implementing a cloud-based servicing app can be a great way to improve your customer service and streamline your operations. By following the best practices and considerations outlined in this article, you can increase your chances of success.

To learn more about how Fundingo can help you implement a cloud-based servicing app, schedule a demo today at https://www.fundingo.com/contact-us/ or call us toll-free at (877) 227-7271.