recommended-salesforcecom-software-for-streamlining-loan-servicing

recommended-salesforcecom-software-for-streamlining-loan-servicing

Salesforce.com is a cloud-based customer relationship management (CRM) platform that can be customized to meet the specific needs of any business. For loan servicers, Salesforce.com offers a number of software solutions that can help to streamline operations and improve customer service.

Benefits of Using Salesforce.com for Loan Servicing

There are a number of benefits to using Salesforce.com for loan servicing, including:

  • Improved customer service: Salesforce.com can help loan servicers to provide better customer service by giving them a complete view of each customer’s account. This information can be used to personalize interactions with customers and resolve issues quickly and efficiently.
  • Increased efficiency: Salesforce.com can help loan servicers to streamline their operations by automating many tasks, such as sending out notices, tracking payments, and managing collections. This can free up time for loan servicers to focus on more important tasks, such as building relationships with customers and growing their business.
  • Enhanced compliance: Salesforce.com can help loan servicers to comply with all applicable laws and regulations. The platform provides a number of tools that can help loan servicers to track their compliance progress and identify any areas where they need to improve.
  • Improved decision-making: Salesforce.com can help loan servicers to make better decisions by providing them with real-time data on their customers and their operations. This information can be used to identify trends, forecast future performance, and make informed decisions about how to best serve their customers.

Choosing the Right Salesforce.com Software for Loan Servicing

There are a number of different Salesforce.com software solutions that are available for loan servicers. The best solution for a particular loan servicer will depend on the size of the loan servicer, the number of loans that it services, and the specific needs of the loan servicer.

Some of the most popular Salesforce.com software solutions for loan servicing include:

  • Salesforce.com Financial Services Cloud: Financial Services Cloud is a cloud-based CRM platform that is specifically designed for the financial services industry. It includes a number of features that are specifically tailored to the needs of loan servicers, such as loan origination, loan servicing, and collections management.
  • Salesforce.com Service Cloud: Service Cloud is a cloud-based CRM platform that is designed to help businesses provide excellent customer service. It includes a number of features that are specifically tailored to the needs of loan servicers, such as case management, knowledge management, and self-service portal.
  • Salesforce.com Marketing Cloud: Marketing Cloud is a cloud-based marketing automation platform that is designed to help businesses grow their business. It includes a number of features that are specifically tailored to the needs of loan servicers, such as email marketing, social media marketing, and lead management.

Implementing Salesforce.com Software for Loan Servicing

Once a loan servicer has chosen the right Salesforce.com software solution, it is important to implement the software correctly. This process can be complex, so it is important to work with a qualified Salesforce.com implementation partner.

A qualified Salesforce.com implementation partner can help a loan servicer to:

  • Develop a implementation plan: The implementation plan will outline the steps that need to be taken to implement the Salesforce.com software successfully.
  • Configure the software: The implementation partner will configure the Salesforce.com software to meet the specific needs of the loan servicer.
  • Train users: The implementation partner will train the loan servicer’s users on how to use the Salesforce.com software.
  • Go live with the software: The implementation partner will help the loan servicer to go live with the Salesforce.com software and ensure that it is running smoothly.

Getting the Most Out of Salesforce.com Software for Loan Servicing

There are a number of things that loan servicers can do to get the most out of their Salesforce.com software, including:

  • Use the software consistently: The more that loan servicers use the Salesforce.com software, the more they will benefit from it. It is important to use the software for all of the loan servicing activities, such as loan origination, loan servicing, and collections management.
  • Keep the software up to date: Salesforce.com is constantly releasing new features and updates. It is important to keep the software up to date to take advantage of these new features and updates.
  • Get training: Salesforce.com offers a number of training courses that can help loan servicers to get the most out of their software. It is important to take advantage of these training courses to learn how to use the software effectively.
  • Work with a Salesforce.com partner: A qualified Salesforce.com partner can help loan servicers to get the most out of their software. A partner can provide a variety of services, such as implementation, training, and support.

Conclusion

Salesforce.com software can be a valuable tool for loan servicers. By using Salesforce.com software, loan servicers can improve customer service, increase efficiency, enhance compliance, and make better decisions.

To learn more about Salesforce.com software for loan servicing, please call toll-free at (877) 227-7271 or visit Fundingo.